In a situation that is similar to the Titanic tragedy, crew members of the cruise ship, Costa Concordia, repeated many of the same mistakes as the workers on the Titanic did years ago. Primarily, when it became obvious that the Concordia was sinking and the passengers were seeking escape, chaos ensued–and as one passenger of this shipwreck stated, “It was every man for himself.” According to one official from Italy, they was no clear leadership for the rescue effort.
This is a time when the crew members are to set their own welfare aside and make sure the passengers are safe. Unfortunately, the captain, Francesco Schettino, did not agree with this concept and he quickly
One of the failures to create an orderly evacuation was that there was no initial briefing of the passengers on emergency evacuation procedures, as is standard practice on a cruise voyage. This training enables the passengers to become familiar with the proper use of life vests, flashlights, and entering the life boats in case evacuation is necessary. They scheduled it for the day after the ship sank.
The bottom line is, as a cruise ship crew member, you are in a position of responsibility similar to that of the flight crew on a passenger airline. People are trusting you with their lives in the event of an emergency and you need to be mindful of that before accepting a cruise job.
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Human error , we must be carefull and learn also from mistake.
yes i m agree with u sir, coz on this accidental events crew members must stand for the help of the passengers and keep own safety aside. i m also a belong to the service industry. i think as per the my thinking and my culture effect on me that guest is a god for us. so first guest and then us.
I am one of ship’s crewmen, and I must defend my country! Passengers are very panicking and not to help us, just scream and shouting! This is true, I witness with myself there. We must save ourselves to save others, no?
Yes, I agree from the above comments becoz I am also very aware about the Hospitality Industry, employee are better trend than the guest and with that Employee should save the lives as much as he can !!!
This is not a time to blame anybody, it is a time to reflect on the incident and try to learn from it, mistakes are there to test and grow us. The way I see it the ship must not be allowed to depart before the land officials make sure that the crew did their jobs and showed the the passengers what to do in cases of emergencies. I like the fact that this was a reality check on all the ship members, from now onwards this are bound to go right every-time the ship docks off.
Recreational Industry clients pay for the whole experience, the adventure, the risk etc, however the role of the employee, or in this case crew member, is to ensure Guest satisfaction…..which could mean safety standards and personal responsibility!
i do agree with the above statements, comments shared. however, even if the captain of the ship is not a good leader, crew members (who come from different countries) should and must do their responsibility. that they should not wait for a command when it was very obvious that the “adrenalin mode” should have been already “on”. anyway, what is done is done and all we should do is to make sure that the ship is ok and have focus…